Privacy Policy
First Technology Holdings (Ltd)
Company Number: 13712088 (“First Technology”)
1.
STATEMENT
At First Technology, we are committed to your right to privacy, and we will onlyuse your data as set out in this Privacy Policy. This Policy explains how weprocess your personal data for the purpose of processing and fulfilling yourorders for our goods and/or servicesm, including via email, telephone orelectronically (the "Service"), and for other purposes as set out inthis Policy. Please read this information carefully.
2.
APPLICABLE DATA
When you use our Service, you may typically provide us, or we may typically collect, the following data:
I.
Contact data, including name, phone number, and email address
II.
Location data, i.e. your location when we are providing the Service (if you actively allow us to do so)
III.
Communication data, such as email, phone and chat communication exchanged between us
IV.
Marketing data, such as marketing preferences, marketing interactions and surveys responses
V.
We also collect cookie data when you visit our website. Please refer to the Cookie section below for more information.
VI.
Other relevant data as is necessary for us to fulfil our obligations to you.
3.
WHY DO WE HAVE YOUR DATA?
4.
MARKETING
If you are a current user of our Services, or if you are one of our customers, we may send you marketing, unless you have unsubscribed (opted-out). If you are not a current user of our Services, or if you are not one of our customers, we may send you marketing if you have given us your explicit consent (opted-in).Our marketing is typically communicated by means of email. We will always provide a mechanism to effectively “opt – out”, whether by automated means or by sending us an email.
We may also display marketing messages to you on other websites and online platforms, such as social media. Note that we may use your contact data in a hashed and anonymized way to generate similar targets ("lookalike audiences") for display or marketing messages to such audience
5.
SOCIAL MEDIA
We may have pages and/or accounts on various social media platforms, where we provide information about our Service and interact with users and suppliers. On such social media pages, we may receive anonymized insight, such as statistics about age, sex and location of our users. We may also receive information that you decide to share with us, such as chat, comments and likes.
Your experience on the social media pages will be governed by the privacy and other policies of those sites. The privacy settings you have chosen on those sites will determine the degree to which your information is made public. We encourage you to choose your privacy settings on those sites accordingly. As we are joint controllers with the social media for your communication with us on our social media page, and for aggregated insight that we get from your use of our pages, you may also contact us if you would like to have more information, or if you want to exercise your privacy rights. However, please note that we may not be able to respond to all requests, and that we may have to refer you to the social media platform provider for further information.
As the social media providers may be established anywhere in the world, the personal data may be transferred globally. If data originating from the EEA is transferred to countries outside the EEA, we will adopt appropriate safe guards to protect the privacy such as by means of standard agreements and additional safety measures. You may receive a copy of the relevant parts of the agreements by contacting us.
6.
COOKIES
“Cookies” are files with a small amount of data, which may include an anonymous unique identifier, generated by a website, and saved on your computer’s hard drive by your browser.
We use cookies to collect information. Cookies assist us to recognise if you have used our website before, to facilitate your on-going access to and use thereof, and to allow us to track usage behaviour and compile aggregate data that will allow us to improve the functionality and your experience of the website.
You can change your browser settings to refuse all cookies, but as a result, you may not be able to view, access, or use all parts of our website. By continuing to use our website and/or by not disabling “cookies”, you are deemed to consent to our use of any personal information collected using those cookies.
7.
DATA STORAGE
We will store your personal data for as long as necessary to fulfil the purposes described in this Privacy Notice. These are the criteria that we use to determine when we will delete your data:
I.
Contact data is deleted one year after you ceasing using our Services, or 5 years after the customer relationship ended if you are a contact person at a supplier. If we only have contact data based on your consent to receive marketing, not because you are or have been a user of our Services, we delete such data as soon as reasonably possible after you have withdrawn your consent
II.
Location data, i.e. your location when we are providing the Service (if you actively allow us to do so)
III.
Communication data, such as email, phone and chat communication exchanged between us
Note that we may choose to anonymize the data rather than to delete them, so that we may continue using the data for analytics, product development and statistics.
8.
YOUR PRIVACY RIGHTS
Within the conditions/limitations set out in prevailing legislation, you have the following privacy rights:
I.
Right of access. You have the right to receive a copy of your personal data.
II.
Right to rectification. You have the right to ask us to correct your personal data if it is incorrect or incomplete, such as by changing your details on your account;
III.
Right to be forgotten. You have the right to request the erasure of your data if we do no longer need them.
IV.
Right to restrict processing of personal data. You have the right to request that we suspend our processing of your personal data.
V.
Right to data portability. You have the right to obtain personal data that you have provided to us in a format that enables you to transfer that personal data to another organization. You may also have the right to have your personal data transferred directly from us to such organization.
VI.
Right to object to processing of personal data. You have the right to object to our use of your personal data, such as unsubscribing from marketing communications
VII.
Right to prevent automated decision-making. You have the right not to be subject to automated decision making (such as automated credit scoring).
VIII.
Right to withdraw consent. If you have given your consent to our processing ofpersonal data, you are free to withdraw the consent at any time.
If you think that we have processed your personal data in a manner that is not in accordance with data protection law, please contact us, so that we can provide answers and correct any misunderstandings. You have the right to make a complaint to the relevant data protection authority
9.
SAFEGUARDING YOUR DATA
We have reasonable and appropriate physical, electronic, and administrative measures in place to safeguard the security of your personal information.
Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites. Any transmission is at your own risk. When you communicate with customer service via email, these communications may not be encrypted. For that reason, we ask that you do not share sensitive information via these communication channels.
10.
CHANGES TO PRIVACY NOTICE
This Privacy Notice was last updated on 1 June 2022
This Privacy Notice may change from time to time. You will always find the latest version of this Privacy Notice on our website.
11.
CONTACT
If you have any comments or queriesin connection with our Privacy Notice or wish to exercise any of your privacy rights, please email MekailR@firsttech.co.za. .
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