Quality Through Technology

"This ‘quality through technology' product is making a positive impact on our customers' business operations as well as the industry. It also forms an integral part of our commitment to building long-standing customers relationships through holistic value-added services," said Doug Sayce, General Manager of Lonza Wood Protection.

Being chemical specialists, Lonza turned to First Digital (a First Technology company) for expert IT development assistance that would ensure that Tan-TreatTM meets the same global standards of all Lonza products.

"When Lonza introduced the Tan-TreatTM concept to us, we were immediately excited about getting on board in order to bring such an innovative concept to fruition for the wood treatment industry", said Peter de Jongh of First Digital.

de Jongh explained that one of the biggest challenges they faced was the enormous amount of mathematical applications that needed to be developed into a user-friendly format. Another challenge that had to be overcome was creating an off-line capability for Lonza in order to assist customers in remote locations who do not have internet access.

"The initial production took around 8 months to complete, and was followed by a further 3 months of enhancements to ‘iron out' any possible glitches. Throughout the development process we received extremely knowledgeable input from Lonza, who had a clear-cut understanding of what was required from a wood treatment and IT perspective," added de Jongh.

Tan-TreatTM was launched in 2015 and the benchmark was set by flagship customer Tekwani Sawmills. The system was installed to check efficiencies across 3 different treatment sites and immediately received a positive response.

"We are also enjoying faster turnaround times for our stock reconciliation. What used to be a time-consuming exercise is now streamlined and more accurate, as all calculations are done by Tan-TreatTM, which eliminates the cost of human errors. With vital and accurate information now at our fingertips, we can immediately detect any errors in our stock reconciliation."